SHIPPING INFORMATION

PROCESSING TIME:

Orders are processed in the order they are received. Normal processing can take between 24 and 48 hours. Upon verification and approval of payment, your order will be shipped out as soon as possible. Processing times do not include non-business days (i.e., Saturdays, Sundays & Holidays).

SHIPPING IN WARM WEATHER – MAY-SEPTEMBER:

During the summer months of May to September, we accept orders to be delivered only within Metro Vancouver by courier.  Please contact us at info@thomashaas.com to arrange delivery.

SHIPPING METHOD – OCTOBER-APRIL:

Our products are shipped via FedEx. Please provide a street address as FedEx does not to ship to P.O. Boxes.  Please ensure all the necessary shipping information is provided. We will not be responsible for errors in the information provided to us.

The recipient does not need to sign for the order and FedEx will leave the order at the front door if there is nobody there to receive it OR a notice will be left if delivery is to a building where there is no access.

We only ship within Canada.

We ship Overnight (1 business day), 2-Day service (2 business days), Economy service (2-3 business days) or FedEx Ground (1-7 business days).

For the months of October to April we offer $15 Flat Rate Ground Shipping Canada wide.  In order to keep shipping costs to a minimum for our customers, we require a minimum order of $35 for delivery.

IN-STORE PICK-UP:

We are unable to ship some items such as cakes, pastries, macarons and chocolate creations -- these items are for In-Store pick up only.

All items ordered online are eligible for FREE In-Store pick up at our retail locations in North Vancouver and Kitsilano.

For pickup of your order, please proceed directly to our cashier.

REFUND POLICY:

At Thomas Haas Chocolates & Pâtisserie, all of our merchandise is carefully packaged and we stand behind its quality. If something you’ve purchased from us is damaged, please contact us immediately and return the unopened product to us so we can refund, replace or exchange it for you. Due to the special nature of our product, we are not responsible for shipping delays while your product is in transit due to inclement weather, strikes, mechanical failure or any circumstances beyond our control.

If FedEx attempts delivery and the product fails to be received, we are not held responsible for replacing or refunding those items. Please note that all pricing is subject to change.

 If you require any assistance, please call us at 604-924-1847.

OUR “NO BROKEN CHOCOLATE” GUARANTEE

All of our chocolates are carefully packaged and padded to ensure our product arrives at your doorstep in the same excellent condition in which it left our kitchen.

If something you’ve purchased from us is damaged, please contact us immediately and return the unopened product to us so we can refund, replace or exchange it for you.